WILMA’s Leadership Institute: Meet Amanda Taylor
Snapshot of this year's Leadership Institute members
WILMA’s 2026 Leadership Institute, an annual nine-month program, gives area women the opportunity to learn from leaders in the region, visit a range of local companies, and serve as each other’s personal board of directors.
WILMA’s Leadership Institute, an annual nine-month program, gives area women the opportunity to learn from leaders in the region, visit a range of local companies, and serve as each other’s personal board of directors. The program is part of the WILMA Leadership Initiative, created to empower women to lead with confidence and purpose. Meet institute member AMANDA TAYLOR.
Amanda Taylor
Title: Manager-Customer Success
Company: nCino
How long have you been with your current employer? 7 Years
Alma Mater: UNC-Wilmington
Prior career experience: I am a purpose-driven leader with more than two decades of experience spanning financial services and financial technology. Beginning my career in client-facing roles at Wells Fargo and advancing through branch management and private banking, I developed a deep foundation in relationship management, operational excellence, and community stewardship before transitioning into the SaaS space with nCino in 2019.
Current job responsibilities: As Manager of Customer Success at nCino, I lead a team of Customer Success Managers responsible for driving platform adoption, deepening client relationships, and delivering measurable value across a portfolio of financial institutions. My role sits at the intersection of strategy and execution by balancing the needs of a high-performing team with a long-term vision for customer success in the financial technology space. A significant focus of my work is the strategic growth of the customer success function, developing scalable frameworks, refining service models, and building the processes that enable my team to operate with consistency and confidence. I am equally invested in the professional development of the individuals I lead, approaching management with an emphasis on individualized coaching, honest feedback, and creating an environment where growth is both expected and supported. I am also actively focused on the integration of artificial intelligence into the customer success practice, exploring how AI can streamline workflows, surface insights, and elevate the customer experience. I believe embracing AI is essential to the future of customer success, and I am committed to leading my team thoughtfully through that evolution.
Hobbies: When I am not working, I cherish time with family and friends, whether cheering on my daughter on the soccer field, working in the yard, or finding moments of relaxation at the beach. These are the things that ground me and remind me of what matters most.
To learn more about WILMA’s Leadership Institute and Initiative, go to https://www.wilmamag.com/leadership/
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